Retail & Consumer Markets – HR Decision Makers

This report will highlight the benefits of incorporating social media within customer care programs. It will also illustrate the key building blocks companies must establish to maximize performance.

Digital Commerce: How to Drive Innovation & Success

by HR Decision Makers

Between May and June of 2018, Aberdeen surveyed 156 commerce organizations (see sidebar) across the globe regarding the top challenges impacting their digital commerce activities, and how they select (and …

Customer Analytics: Connect Data to Insight to Results

by HR Decision Makers

Customer experience (CX) leaders never had more data than they have now. In fact, findings from Aberdeen’s February 2018 Customer Experience Executive’s Agenda 2018: How to Satisfy the Empowered Customer …