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HR Decision Makers

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Management

Human Capital Management / Management

Breaking the Mold on Generalized Leadership is a Winning Strategy

by HR Decision Makers

Aberdeen has found that employers are still overwhelmingly focused on hiring top talent to fill today’s skills gaps over cultivating internal talent to grow to meet top-quality expectations. In fact, …

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Management / Supply Chain Management

Procure to Pay in B2B: Building a System of Synergies

by HR Decision Makers

On the supply side of any business, the procure-to-pay (P2P) process includes all activities related to procurement through financial settlement of goods and services with suppliers. In parallel, business-to-business (B2B) …

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Management / Supply Chain Management

Managing Risk in Your Sales and Operations Planning / Integrated Business Planning Process

by HR Decision Makers

Risk Management is a hot topic for supple chain leaders. No one can afford disruptions! Risk comes in many forms and its source may be different depending on the industry, …

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Management / Service Management

How Today’s Investments Shape Tomorrow’s Field Service Landscape

by HR Decision Makers

A multitude of emerging technologies are changing the landscape of service management. Many of these technologies – once considered luxuries – will become necessities over the next five years. This …

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Human Capital Management / Management

The Talent-first Approach to Analytics

by HR Decision Makers

There is a dizzying amount of sophisticated analytical technology available today, but arguably a dearth of talent to exploit that technology. Moreover, companies are seeing substantial growth in the number …

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Human Capital Management / Management

Optimizing Time Spend in Relational HR Management: E-Signature and Documents Management

by HR Decision Makers

The responsibilities of the modern human resources organization are changing to develop Best-in-Class labor management strategies. The shift is prompting HR to partner with external subject-matter-experts to execute strategic improvements …

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Financial Management and Governance Risk & Compliance / Management

Financial Services: Making Informed Decisions with Improved Transparency

by HR Decision Makers

Financial Services companies rely on their data to provide relevant information to customers across a variety of areas that support revenue streams (asset, portfolio, risk, and regulatory management). Providing an …

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Customer Experience Management and Contact Center / Management

Content-Driven Customer Experiences: Optimize Your Content to Elevate Customer Experience Results

by HR Decision Makers

Customer experience has become more than just a buzzword. Companies that truly understand and address the expectations of their current and potential customers achieve far superior results, compared to firms …

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Customer Experience Management and Contact Center / Management

Voice of the Customer: the Modern Way to Minimize Customer Effort & Exceed Buyer Expectations

by HR Decision Makers

What’s the true measure of a business meeting or exceeding customer expectations? It’s the direct and indirect validation customers provide to businesses through their feedback and behavior. Direct validation is …

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