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Customer Experience Management and Contact Center / Management

The ROI of Uniting Unified Communications & Contact Center

January 10, 2020January 10, 2020 - by HR Decision Makers

This document highlights how incorporating unified communications (UC) capabilities within the contact center influences operational efficiency and customer experience results.

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Recent Posts

  • Hiring Tomorrow’s Workforce Today: The Talent Pipeline
  • BALANCING OPERATING COSTS: HOW THE BEST-IN-CLASS MANAGE HEALTH BENEFITS
  • Can Automation Still Treat People Like People?
  • Threat Intelligence Strategy Map: From Technical Activities to Business Value
  • 5 Ways Unifying UC and Contact Center Capabilities Transforms Results

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Recent Posts

  • Hiring Tomorrow’s Workforce Today: The Talent Pipeline
  • BALANCING OPERATING COSTS: HOW THE BEST-IN-CLASS MANAGE HEALTH BENEFITS
  • Can Automation Still Treat People Like People?
  • Threat Intelligence Strategy Map: From Technical Activities to Business Value
  • 5 Ways Unifying UC and Contact Center Capabilities Transforms Results
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