Tools for Human Resource Professionals
Even at the end of 2017, Best-in-Class companies were still having difficulty attracting and hiring top talent. With the modern leading candidate having more offers than ever due to a …
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Benefits costs are rising, making the U.S. labor market more expensive for large-scale operations. Employers are looking for cost-management tactics, leading many to shift more of their financial burden to …
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As technological automation continues down the path of process standardization and routinization, managers are wondering: Is it possible to answer the C-suite’s call to do more with less while accommodating …
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Enterprise use of Threat Intelligence data in cyber security has matured far beyond amassing a sea of raw data about threats, vulnerabilities, and indicators of compromise. In this report, Aberdeen …
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Efficiency and customer experience (CX) gains are the two most important objectives for most contact center leaders. Achieving both largely hinges on agents’ ability to do their jobs well. Aberdeen’s …
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This document highlights how incorporating unified communications (UC) capabilities within the contact center influences operational efficiency and customer experience results.
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The pace of business continues to accelerate, putting tremendous pressure on companies to respond faster to customer and market demands with tailored support and business intelligence. To meet this challenge, …
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Global Trade Management (GTM) is a hot topic in supply chain circles, and all companies involved in international trade are likely to be affected in some manner by changes resulting …
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Everything that Human Resources (HR) does centers around compensation. While it can be fiscal, compensation also includes resources that support productivity and employee engagement. Human capital management (HCM) is shifting …
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Organizations in the European Union are using smart analytics to unify their data across talent acquisition and talent management. For a large percent of these organizations, an intense focus on …
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